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Delivery & returns

Royal Mail Service Update

28th July 2021 - Please click this link to view the latest Royal Mail service updates for order deliveries in the UK

Keep up-to-date at royalmail.com/coronavirus Opens in new window where you can also find some useful Q&As.

Postage

- U.K - Free standard shipping using Royal Mail 2nd Class. Please allow 5 working days for delivery from the date of dispatch.
- Europe - Royal Mail standard International please kindly allow 14 working days for delivery from the date of dispatch.
- U.S.A - DHL tracked and signed 3-5 days service.

All other countries - Royal Mail standard International please kindly allow 21 working days for delivery.
Please note that delays with customs processing within The USA, Australia and New Zealand are out of our control and may add additional time to your delivery.

Shipping Upgrades available at checkout (UK customers)

Royal Mail 1st class - Turn around 1-3 days to receive your proof, once you approve your proof we will use 1st class service to ship your item.

Royal Mail next working day before 12 pm (1-2days) - Turn around 1-3 days to receive your proof. Once you approve your proof we will use next day service to send your order to you.

If you have paid to prioritise your order and paid to upgrade to this shipping service your order will be moved to the top of our design queue and full priority is given to your order - Ideal if you are looking for a special last-minute gift.

All products are made to order.

You will receive a shipping notification as soon as your order leaves our studio. The notification is sent to your email address that was placed on your order.

Physical orders

Once you have agreed to your proof design (Prints only) your finished order will be sent either the same or next working day. The order will be delivered to your shipping address unless specified otherwise during the time of ordering.

Neither Soap and Honey, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.